A clear request.
A simpler follow-up.
Choose the subject and prepare the relevant information. The button opens your email client; you check the message before sending it.
Before writing to us
Account or password
Use "Forgotten password?" in My account. Check your spam folder. Never disclose your password or a recovery link to support.
Notebook and synchronisation
Export a copy before changing devices or restoring a version. Enable synchronisation in My Space. If two notebooks differ, compare them before choosing.
Questionable content or correction
State the course title, the exact passage and the reason for disagreement. Use fictitious examples; do not send real client files.
No automated ticketing or guaranteed response time on this version. Follow-up is conducted within the email thread. Any data-related request is directed to the CBE contact. No attachments or information are sent via this form.